Following the inaugural success in 2018, the Government Contact Centre Summit is back for its second year, returning to Canberra from 4-6 June 2019. Designed specifically for federal, state and local government professionals, this conference will bring together leading contact centre and customer service specialists to discuss innovations and opportunities for improving customer experience in the public sector.
Delegates will gain strategic insights for streamlining services to provide a seamless customer experience; adopt forward-thinking approaches to leverage digitisation and transform your contact centre; and learn how to engage your employees to build a positive, customer-centric organisational culture.
Maximise your time out of the office and take the opportunity to put your learnings into practice by attending the post-conference workshop. This workshop will be high impact, with direct takeaways, focusing on how to build high performing teams to lead high volume contact centres.
Fiona is the founder of the ‘HappyWork Academy’ – by Able Corporate Training and is passionate about teaching leaders and team members the skills and behaviours to manage self, relationships and work, positively and enthusiastically. These skills and behaviours are the very foundation that leads to success and happiness in the workplace and life in general.
She has 20 years’ experience in people management and training, six of those years in the contact centre space.
Her training company runs courses and programs that help organisations, boost employee engagement, foster positive culture and develop high performing teams.
Director IST/CCG, Assessment, Client, Quarantine Branch
National Senior Manager, Digital Customer Experience Transformation
Performance & Improvement Manager
Head of Customer Experience
Chief Customer Officer
Director Customer Coordination
Customer Service Manager
Customer Experience Specialist
What solutions can your organisation offer our audience to address the following challenges:
“Really good insights and initiatives shared. Very motivating and inspiring speakers telling [stories] of how it can be done.”
“All speakers were very engaging and interesting. Took away valuable insights.”
“The event was organised very well and filled with relevant topics/presentations.”
“Great opportunity to understand how other organisations operate; networking opportunities outside own organisations; interesting mix to hear from private industry as well.”
“Fantastic event, I learnt so much from all speakers.”
“I was able to pick up new things and confirm what we are doing and delivering is best practice, whilst also getting on the front foot in preparing for the future.”