21 - 22 March 2018 | Canberra
Digital transformation and Disruption is impacting all facets of Government and private sector business alike. Despite this, over 320 million transactions with Government agencies are completed through non-digital channels.
Customer sophistication around technology is increasing, with the majority of the population preferring an online/non physical relationship to complete their transactions. However, simply being online isn't enough anymore – Government needs to enhance their user and customer experience.
The Government Contact Centre 2018, is a two-day conference in Canberra specially designed for Government Contact Centres to enhance their current procedures for operational excellence. Bringing together heads of contact centres, customer service and CX/UX designers to explore technological advancements, data and analytics strategies, and to transform workplace culture to embrace digital disruption.
We invite you to look into re-inventing your customer service to engage millennials, mastering omni-channels to enhance user and customer experience, applying UX data results to efficiently allocate budgets and enhancing workplace performance.
Post-Conference Workshop, Friday,23rd March 2018, 9am-5pm
Transform Your Contact Centre Through Effective Leadership And Service Excellence
Are you looking to boost your team’s performance and enhance your customer service? Then this workshop is for YOU!
Attend this workshop to enhance your contact centre’s operational excellence through effective leadership strategies and employing digital innovation to improve your customer service.
By attending this workshop your will learn how to optimise your contact centre to increase customer loyalty, meeting customer expectations and leading staff to embrace change, as well as build high performing teams.
What you will learn:
Deputy Chief Digital Officer and Director of Digital Transformation Chief Minister- Treasury and Economic Development Directorate
Service Centres at Department of Defence of Australia
Assistant Commissioner, Operational Service Centres
Head of Customer Engagement Services
Director, Innovation and Customer Experience, Transport Canberra and City Services
Customer Contact Manager
Canberra’s first Government Contact Centre forum exploring strategies and processes to improve service outcomes, streamline customer experience and manage disruption impacting public sector call centres.
Don’t miss this opportunity to promote your contact centre solutions to a qualified audience of public sector decision makers, customer service and CX/UX designers actively seeking solutions.
Canberra| 21 - 22 March 2018 (Conference)
Crowne Plaza Canberra
Address: 1 Binara St, Canberra ACT 2601
Conference Room: The Glebe
Canberra | 23 March 2018 (Post-Conference Workshop)